Beth Avery is Head of Research and Instructional Services and chair of the Assessment Work Group at the UNT Libraries in Denton, TX. She is chair of the ALA ACRL Professional Development Discussion Group and a past president of the Mountain Plains Library Association. She is the editor of Assessing Student Learning Outcomes for Information Literacy Instruction in Academic Institutions. Chicago: ACRL, 2003. She was Library Director at Western State College of Colorado, Lamar University, and Texas A&M at Galveston.

Kate Blalack is a Visiting Professor and Special Collections Librarian at the Edmon Low Library, Oklahoma State University, Stillwater. Her duties include designing exhibits, processing media, and serving as departmental website liaison. Kate has a Master of Library and Information Science degree and Master of Human Relations degree from the University of Oklahoma and Bachelor of Arts degree in Art from Oklahoma State University.

Karen Biglin is currently a librarian at Scottsdale Community College Library, part of the Maricopa Community College District serving the Phoenix, AZ, metropolitan area. Karen has been an academic librarian for 32 years, with experience at the university and community college levels. For the past five years, she has had a particular interest in assessment, attending the Harvard Assessment Workshop and the Assessment Institute at the Higher Learning Commission of the North Central Association of Colleges and Schools. Karen served on the Scottsdale Community College Assessment Steering Committee from 2007 to 2009, and was chair of the college's Writing Assessment Committee from 2004 to 2007.

Susan Bobo is an Associate Professor and Director of Cunningham Architecture Library, Oklahoma State University, Stillwater. Her research interests include Faculty/Librarian Collaboration and New Library Architecture. Susan has a Master of Library and Information Science degree from the University of Oklahoma and a Bachelor of Arts degree in History of Art and Architecture from the University of Kansas.

Karen Docherty is currently the Virtual Reference Coordinator for the 10 community colleges that comprise the Maricopa Community College District serving the Phoenix, AZ, metropolitan area. In her nearly 15 years as a librarian, Karen has served in a variety of libraries, including university, public, consortial, and a brief stint in a special library. Karen has a Bachelor of Arts degree from the University of Minnesota, Twin Cities, and a Master of Arts degree in Library and Information Studies from the University of Wisconsin-Madison.

Brad Gulliford is an Information Content Specialist at the University of Texas at Arlington Library. He has developed new services and assessed user behavior at the library, where he is currently selecting resources for science and engineering. Brad previously worked for United Technologies Corporation.

Steve Hiller is Director of Assessment and Planning at the University of Washington Libraries. He has been active in library assessment for nearly 20 years, leading an ongoing assessment program at the UW Libraries as well as presenting and publishing widely on a number of assessment-related topics during that period. His current areas of interest are in user needs assessment, organizational performance metrics, and developing organizational capacity for assessment. Steve holds graduate degrees in library science and geography from the University of Texas at Austin.

Charlie Kalogeros-Chattan has been a librarian for 35 years, and has served as director of the Los Alamos County Library System in Los Alamos, NM, since 2001. She is a past president of the New Mexico Municipal Librarians Association, and has served as chair of the New Mexico Library Association's Intellectual Freedom Committee.

Prior to moving to New Mexico and becoming a public librarian, Charlie served for many years as a law librarian in Massachusetts and Minnesota, and counted judges, attorneys, state prison inmates and Cuban refugees among her clientele. She was very active in the American Association of Law Libraries, serving as Chair of the Social Responsibilities Special Interest Section.

Charlie has a Bachelor of Arts degree from Tufts University, Medford, MA, and a Master of Arts degree from the Graduate Library School at the University of Chicago.

She is also a published poet.

Kelly Lambert has been a librarian at Phoenix College, part of the Maricopa Community College District serving the Phoenix, AZ, metropolitan area, for six years. She is the Instruction Coordinator for the library as well as chair of the campus-wide Information Literacy Assessment Committee. Kelly has a Master of Library Science degree from the University at Buffalo (NY) and a Master of Education degree from Northern Arizona University.

Sara Laughlin is the Director of the Monroe County Library, Bloomington, IN, and a national consultant on strategic planning, program design, and communications. In her 30-plus years as a librarian, she has worked as a reference librarian, branch manager, consortium director, library school faculty, and library trustee. Her consulting clients have included public and academic libraries, school districts, state librarians and regional consortia, as well as foundations and other non-profits. Laughlin is the co-author of The Library's Continuous Improvement Fieldbook: 29 Ready-to-Use Tools, and The Quality Library: A Guide to Self-Improvement, Better Efficiency, and Happier Customers.

Erin Logsdon is an experienced consultant and trainer with a focus on implementing successful web and social media strategies for libraries and other businesses, social networking literacy skills for students and professionals, and continuing education in emerging technology and trends.

Erin has a Master of Science degree in Educational Media from Portland State University, Portland, OR, and a Master of Library and Information Science degree from Simmons College, Boston, MA. She began her career as a school librarian and has worked in a variety of both traditional and non-traditional library settings, including Wolters Kluwer Health and Ernst & Young. Most recently she worked as the Digital Solutions Consultant at NELINET. Her interests and expertise include social media, usability,taxonomy, leadership, Web 2.0 technologies, and metadata.

Karen Neurohr is an Associate Professor and Assessment Librarian at the Edmon Low Library, Oklahoma State University, Stillwater. Her assessment activities include administering surveys, coordinating focus groups, and developing and evaluating programs. Karen is currently a Doctor of Education degree student in Higher Education at Oklahoma State University. She has a Master of Library and Information Science degree from the University of North Texas; and Bachelor of Arts degree in English Education from Northeastern State University, Tahlequah, OK.

James Self is Director of Management Information Services at the University of Virginia Library. In this capacity he administers the library's $25 million budget and oversees assessment and data activities. From 2004 to 2009, Jim served as a Visiting Program Officer for the Association of Research Libraries, where he conducted 40 assessment consultations at academic libraries in North America, South Africa, and the United Kingdom. He has bachelor's and master's degrees in history from the University of Tennessee, and a master's degree in librarianship from the University of Denver.

Jeff has served as Director of Central Libraries at Baylor University, Waco, TX, since September 2009. From 2002 to 2009, he served as Assistant Director for Client Services at Baylor, after having served from 1999 to 2002 as head of the Baylor interlibrary loan office as Outreach Services Librarian, and as Serials Librarian for the Library of the U.S. Courts in Chicago from 1998 to 1999.

Jeff has made presentations at the Taiga Forum, the Innovative Users Group annual meeting, the Colorado Interlibrary Loan Conference, the TexShare annual meeting, the Amigos annual conference, the ALA Annual Conference, and Computers in Libraries. He has also served as a trainer and consultant on resource sharing issues.

Jeff is a graduate of Bethel College (KS), has a Master of Library and Information Science degree from the University of Texas at Austin, and has completed his coursework in pursuit of a Doctor of Education degree in Higher Education Administration from the University of Texas at Austin.

Diane Wahl is Librarian for Planning, Assessment, and Training at UNT Libraries in Denton, Texas. At UNT she regularly administers the LibQUAL+® survey and the Survey of Organizational Excellence.

In 2008 she initiated an annual assessment meeting for academic libraries in the North Texas area. Her assessment and process improvement activities at UNT are informed by twenty years spent in management, training and consulting roles in the IT industry, primarily at EDS (now HP Enterprise Services). It was here that she learned the critical importance of listening to the voice of the user. She has also been Head of Reference at SMU's Fondren Library.

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